How To Repair Hartmann Luggage Wheels

The wellness and safety of our employees, customers, and community is our elevation priority. Due to our COVID-nineteen procedures, nosotros are taking email via our contact united states course. The Service & Repairs page has been updated with additional data that might answer your question. If not, then please contact us via the Contact United states of america form link beneath. Thank you for your patience and support.

For warranty repair evaluation, your receipt volition be required.
Your product will need to be evaluated past our Authorized Repair Centre. Delight note whatever aircraft costs to the repair eye will be your responsibility.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

• If the product is repairable and covered nether warranty, the product will be repaired at Hartmann's expense and returned to you
• If the product is non repairable and is covered under warranty, the same production will be sent directly to you if information technology is in stock.  If the product is unavailable, a comparable detail will exist sent. In the case that a comparable production is unavailable, you will be contacted directly by a Hartmann representative
• If the product is repairable and not covered under warranty, you may either take the product returned to yous un-repaired, or have the product repaired at your own expense.  This volition exist communicated to you by the Authorized Repair Center
• If the product is non repairable and not covered under warranty, y'all tin can elect to have the Authorized Repair Heart send the production back to you lot un-repaired, or you may ask the Authorized Repair Center to dispose of the production

When creating your repair ticket, your options of getting your product to the authorized repair heart are below:

You may choose to ship or personally bring your product to the authorized repair eye. If y'all select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number.

To motility frontwards with this process please CLICK HERE to create your repair request. An agent will then contact you with your closest repair middle details.

REPLACEMENT PARTS
Certain replacement parts are available for buy, along with a modest shipping charge. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Delight be sure to complete your contact information via the Contact Us page. Be sure Non to include any credit card information via this folio. A team member volition contact you past phone to obtain this data deeply if necessary inside two business days.

For faster service, copy and paste the beneath questions, followed by your answers into the COMMENTS Section of our contact us folio:

• 4 digit material group number located on interior label. (Example beneath)
• Size and color of product
• Buy information
• Detailed description of function needed

Use OF AN UNAUTHORIZED REPAIR Center
A number of our International and U.S. dealers accept in-store repair facilities. Please note: Repair services and parts offered by anyone other than our Authorized Repair Centers are independent of Hartmann and are priced at their sole discretion.

If you would similar to have your product evaluated for repair past one of our authorized repair centers, please CLICK HERE to motion forrad with the repair process.

GLOBAL RECOVERY Organisation
The Global Recovery System (GRS) program was offered with select collections by Hartmann prior to 2022. While the programme is no longer active, nosotros volition retain ownership information and relay found purse data, if reported. Please contact us at questions@hartmann.com to report a institute bag.

Source: https://shop.hartmann.com/ServiceandRepairs.html

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